Service point contacts and opening hours

In Vilnius, the service point is in Žirmūnai, inside the Rimi store next to McDonald’s – you need to go into the Rimi store itself. In Kaunas you will find it in Žaliakalnis, on Savanorių prospektas, and in Klaipėda – on Sausio 15-osios gatvė, next to Avitela. In Kaunas and Klaipėda there is a separate entrance from the street.

In Šiauliai, the service point operates in the Arena shopping centre on Gegužių gatvė. Exact addresses, phone numbers and e-mails are provided in each service point’s card on this page.

Simply come to the nearest service point during opening hours. If you are unsure whether the fault is worth repairing, call first – the technician will tell you what to expect. It is worth bringing with you:

• the device itself and, if you have them, its charger or other accessories related to the fault;
• a short description of when and how the fault appeared (for example, „after a drop” or „after moisture exposure”);
• the unlock code of the phone or computer, if it is needed for the inspection;
• a backup of important data, if you have had time to make one.

Before bringing in your phone or computer, make a backup of your photos and documents – we explain how to do this in the article on transferring phone data.