Subaru navigation: map update and diagnostics

Which city is more convenient for you?

Vilnius
Kaunas
Klaipėda
Šiauliai

Vilnius

Kareivių g. 11A, Žirmūnai

„Rimi“ next to McDonald’s

+370 655 00790 Service centre in Vilnius

Kaunas

Savanorių pr. 155, Žaliakalnis

+370 684 09811 Service centre in Kaunas

Klaipėda

Sausio 15-osios g. 13

Next to „Avitela“

+370 658 48560 Service centre in Klaipėda

Šiauliai

Gegužių g. 30

PC „Arena“

+370 652 95616 Service centre in Šiauliai

Diagnostics within 1–2 days
Price agreed in advance
Mon–Fri 9–18
All contacts

Subaru navigation issues usually come down to two: the road and address data are outdated, or the system no longer works at all. In the first case, updating the maps is usually enough; in the second, you first need to find out what is wrong.

We update maps for Subaru cars in Vilnius and Kaunas: for C1, C2, DVD and SD (IGO Harman Kardon) systems. On this page – which system is in your car, what the map sets include and what to do if the navigation is not working.

Where do you update Subaru maps? In Vilnius and Kaunas. The service points are open Monday–Friday 9:00–18:00 and closed at weekends.
What warranty do the maps come with? A 12-month warranty is provided for the map update.
How much does diagnostics cost? Initial diagnostics costs 10 €, and the fault is identified within 1–2 business days.
When is the price given? After diagnostics. It is agreed in advance, and work is carried out only with your consent.

Common Subaru navigation complaints

A map update does not solve every case. Below are typical symptoms and what can be done about them.

01

The navigation does not know new roads and roundabouts

WhyThe maps are outdated. In older systems the data does not update by itself.

Check yourselfCheck which system is in your car and which map year is shown in the settings.

What we doWe update the maps for your system (C1, C2, DVD or IGO Harman Kardon SD).

0210 €

The navigation does not read the disc

WhyThe disc may be dirty or scratched, but sometimes the reading system itself is at fault.

Check yourselfWipe the disc with a soft cloth from the center towards the edge and try again.

What we doWe run diagnostics and determine whether the problem is with the disc or the unit.

0310 €

The SD card is not recognized

WhyThe card may be damaged, or the system may not read it because of poor contact.

Check yourselfTurn off the system, remove the card and insert it again, taking care not to break the latch.

What we doWe check the card and, if it works, update the maps. If it does not work, we discuss the next steps.

0410 €

Wrong location or no GPS signal found

WhyThe cause may be outdated data, or an antenna or contact problem.

Check yourselfDrive to an open area, away from tall buildings, and wait a few minutes.

What we doWe run diagnostics and tell you whether a map update is enough.

Myths about car navigation

Myth. If the navigation shows an old map, it is faulty. In fact. Most often the data is simply outdated. After a map update everything usually works as before.
Myth. All Subarus use the same maps. In fact. No. The set differs by system (C1, C2, DVD, SD), model and year, so it is important to first determine which one is yours.
Myth. A phone always replaces the original navigation. In fact. A phone needs internet and a charged battery, while the original system works without a connection. Both options have their place.

Which Subaru navigation system is in your car

The map set depends on the car model, the year and whether it was imported from Europe or from the USA. So before getting in touch, it is worth knowing the model and year of manufacture, and ideally having the car’s documents at hand.

Map updates are offered for these systems: C1, C2, US cars with DVD and US cars with an IGO Harman Kardon SD card.

C2 – Forester 2007–2012, Impreza 2008–2012, Legacy and Outback 2007–2012.
C1 – Forester and Legacy 2003–2007, Outback 2004–2007, Tribeca 2006–2010.
US with DVD – Forester, Impreza, Legacy, Outback and Tribeca.
IGO Harman Kardon SD (only Subaru from the USA) – Impreza and Impreza WRX from mid-2012, BRZ and XV Crosstrek from mid-2013, Forester from mid-2012, Legacy and Outback from mid-2013.

If you do not know which system is in your car, call and tell us the model and year – we will consult before you come in.

A technician updates the car's navigation maps

What the map sets include

The maps for C1, C2 and US DVD versions are divided into three discs by region. CD 1 covers Western and Northern Europe: Germany, France, Italy, Spain, the Scandinavian countries, the United Kingdom and others.

CD 2 is for France, Spain, Portugal, Ireland, the United Kingdom, Andorra and Monaco. CD 3 – for Central and Eastern Europe: Lithuania (in detail), Latvia, Estonia, Poland, the Czech Republic, Romania, Turkey and other countries.

IGO Harman Kardon SD: your card is updated

In this system, your original working SD card is updated with the latest maps of all Europe and Russia. It is important that the card is working – we cannot perform an update from a faulty or lost card.

This is an option for cars imported from the USA. This set is not suitable for Subarus intended for the European market.

When the navigation is not outdated, but not working

If the screen is blank, the system cannot find your location, or it no longer reads the disc or card, new maps may not be enough. In that case, diagnostics come first – there is no point guessing by buying another disc.

Initial diagnostics cost 10 €, and the fault is identified within 1–2 business days. The price is given after diagnostics and agreed in advance, and work continues only with your consent.

Before you come in, try switching off the engine, waiting a few minutes and restarting the system – sometimes this clears a temporary glitch.

How the work is done

You bring in the car’s navigation media or come in for advice – you can call first. The service points are open Monday–Friday 9:00–18:00 and closed on weekends.

A 12-month warranty is provided for map updates. You can find more general information about this service on the navigation map update page.

What to bring and what to know

Array

How the service works

Call or drop by. Tell us your Subaru model and year and, if you know it, which system is used. You can call first to get advice.
Diagnostics. If the navigation is not working, initial diagnostics are carried out for 10 €. The fault is identified within 1–2 business days.
Price and timeframe. After diagnostics, we tell you the price and timeframe. Work begins only with your consent.
Update or repair. We update the maps or carry out the agreed work.
Pick-up with warranty. You collect your device. A 12-month warranty is provided for map updates.

Frequently asked questions about Subaru navigation

Can Subaru maps be updated in Vilnius and Kaunas?

Yes, Subaru map updates are offered in Vilnius and Kaunas. The service points are open Mon–Fri 9:00–18:00 and closed on weekends. If you are unsure about your system, call first.

What warranty is provided?

A 12-month warranty is provided for map updates. A warranty is also provided for other work, and its terms are agreed after diagnostics.

How much do diagnostics cost if the navigation is not working?

Initial diagnostics cost 10 €. The fault is identified within 1–2 business days, and the price is given after diagnostics and agreed in advance.

Will the maps of Lithuania be detailed?

In the C1, C2 and US DVD sets, Lithuania is included on CD 3 and marked as detailed. For other countries, the level of detail depends on the region.

Can I just use my phone instead of the original navigation?

Yes, many drivers use their phone. However, the original system works without the internet and is integrated into the car, so for some people updating it is still worthwhile. You can read about phone apps in the article about Waze and Google Maps.

Can I update the maps myself?

Original updates for Subaru systems are usually not freely available, and an unsuitable disc or card may not be recognised. That is why it is better to consult our technicians before buying or downloading anything yourself.

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