Coffee machine repair – diagnostics 10 €

Which city is more convenient for you?

Vilnius
Kaunas
Klaipėda
Šiauliai

Vilnius

Kareivių g. 11A, Žirmūnai

„Rimi“ next to McDonald’s

+370 655 00790 Service centre in Vilnius

Kaunas

Savanorių pr. 155, Žaliakalnis

+370 684 09811 Service centre in Kaunas

Klaipėda

Sausio 15-osios g. 13

Next to „Avitela“

+370 658 48560 Service centre in Klaipėda

Šiauliai

Gegužių g. 30

PC „Arena“

+370 652 95616 Service centre in Šiauliai

Diagnostics within 1–2 days
Price agreed in advance
Mon–Fri 9–18
All contacts

Coffee machine repair at our service centers in Vilnius, Kaunas, Klaipėda and Šiauliai covers machines from various manufacturers: DeLonghi, Saeco, Jura, Philips, Siemens, Bosch, Krups and others. The machines most often brought in are those that do not turn on, do not dispense water or coffee, make noise but do not brew coffee, make coffee that is too weak or cold, as well as those that need descaling or have a damaged grinder.

On this page you will find a list of faults written the way people describe them, the diagnostics price, the repair process and daily maintenance tips that help prevent faults. The repair price depends on the fault, so we tell you the price after diagnostics and agree on it in advance.

How much does diagnostics cost? Initial coffee machine diagnostics costs 10 €. We tell you the repair price after that and agree on it in advance.
How long does it take to identify the fault? The fault is identified within 1–2 business days. We agree on the repair timeframe after diagnostics.
Is there a warranty on the repair? Yes, a warranty is provided for all completed repair work.
Where can I bring the machine? Our service points are in Vilnius, Kaunas, Klaipėda and Šiauliai, open Mon–Fri 9:00–18:00. You are also welcome to call for advice.

Most common coffee machine faults

Below are the symptoms, described in the words people use when searching for them. The causes are given as general information; the actual cause is determined by diagnostics.

Coffee machine does not switch on

WhyMost often the power cord or the socket is to blame, sometimes the machine’s electronics or a fuse. Some machines will not switch on if the water tank or the coffee grounds container is not inserted properly.

Check it yourselfCheck that the socket works (plug in another device), that the cord is undamaged, and that the tank and the grounds container are fully inserted. Do not take the machine apart.

What we doThe technician checks the power supply and electronics, identifies the fault and agrees the repair price with you before starting work.

No water or coffee comes out

WhyLimescale can block the water path; the cause may also be a clogged coffee outlet or blocked water supply parts.

Check it yourselfCheck that there is water in the tank and that it is properly inserted. Run the machine’s cleaning or descaling program according to the instructions.

What we doDuring diagnostics we find out where the water or coffee stops and tell you what needs to be cleaned or replaced.

The machine makes a pumping noise but does not brew coffee

WhyThe pump is running but the water does not get through: this may indicate a blockage or limescale buildup in the water path, and sometimes a problem with the pump itself.

Check it yourselfCheck the water level in the tank and descale the machine according to the instructions. If the noise does not stop, do not keep using the machine for long.

What we doThe technician determines whether the machine only needs cleaning or a part must be replaced, and agrees the price with you.

Coffee is cold or too weak

WhyCoffee that is too weak may be caused by an unsuitable grind setting or amount of coffee, and cold coffee by a heating element that is coated with limescale or no longer working.

Check it yourselfTry a different coffee, change the grind and strength settings, and preheat the cup.

What we doIf adjusting the settings does not help, we use diagnostics to check whether the problem lies in the machine itself.

Needs descaling

WhyLimescale builds up from harder water and heat. If there is too much of it, the machine performs worse or starts to stop.

Check it yourselfUse the descaling agent recommended by the manufacturer and run the program according to the instructions.

What we doIf the problem remains after cleaning, the technician checks whether limescale has already damaged other parts.

Damaged coffee grinder

WhyThe grinder may hum but not grind, run abnormally loudly or stop turning altogether; sometimes the cause is a hard foreign object in the beans.

Check it yourselfStop using the machine if you hear a cracking sound. Check that there are no foreign objects in the bean container, but do not put your fingers or tools into the grinder.

What we doThe technician inspects the grinder, determines the extent of the damage and agrees the repair price with you.

Coffee machine repair price

The fixed price applies only to diagnostics, while the repair price depends on the fault and is determined once it has been identified.

Service	Price	Warranty
Initial diagnostics	10 €	–

The technician tells you the repair price after diagnostics and agrees it with you in advance. We repair only with your consent, and there are no hidden fees. A warranty is provided for completed work.

Is it worth repairing? Calculate in 10 seconds

How much a new one would cost now, € Device age, in years Repair cost, €

Enter the numbers and we will show whether the repair is worthwhile. We give the exact repair price after diagnostics, and we agree on it with you before the repair.

Coffee machine myths

Myth. If the coffee is poor, the machine is definitely broken. In fact. Sometimes the cause is unsuitable water, a machine that has not been cleaned, or the coffee settings. This is determined during diagnostics.
Myth. Tap water does not harm the machine. In fact. Hard water leaves limescale, which under heat and pressure can damage the machine. It is better to use cold, soft, filtered water.
Myth. Bottled spring water is safe for the machine. In fact. Spring water is not filtered, so it can harm the machine in much the same way as tap water.

Problems we solve

At the counter we most often hear a few of the same complaints. The machine does not respond at all, neither water nor coffee comes out, or the pump makes a pumping noise but nothing reaches the cup. Others complain that the coffee is cold or too weak, and still others that the coffee grinder is damaged.

A separate group is machines that need descaling. If it is unclear whether the problem is really a fault or the machine just needs cleaning, this is also determined during diagnostics.

the machine does not switch on
no water or coffee comes out
the machine makes a pumping noise but does not brew coffee
coffee is cold or too weak
needs descaling
damaged coffee grinder

When you bring in the machine, briefly describe what it does and what it no longer does: this helps the technician get oriented faster.

How the price is determined and whether the repair is worth it

The initial diagnostic costs €10, and the fault is identified within 1–2 business days. Only then does the technician tell you what is broken and how much the repair will cost. We repair only with your consent, and there are no hidden fees.

Whether to repair is your decision. It is usually worth comparing the repair price with the price of a new, similar machine: if the fault is minor and the machine is more expensive or a favorite, repair usually pays off. If you cannot decide because of the price, you can collect the machine and pay only for the diagnostic.

How to maintain your machine to reduce breakdowns

Sometimes poor coffee means not a fault but improper maintenance. The most important thing is to rinse the machine regularly: after use, rinse it with hot water, and at least once a week clean the portafilter with coffee cleaning powder, if your machine has one.

The second thing is water. Cold, soft, filtered water builds up less limescale, and limescale under heat and pressure harms the machine the most. Bottled „spring water” is not filtered, so it differs little from tap water.

The remaining two tips are simple: keep the kitchen clean so that insects do not get into the machine, and read the instructions, especially the maintenance section. If you are considering a new machine, the article how to choose a coffee machine with a grinder will come in handy.

If the machine has a water filter, replace it according to the manufacturer’s instructions, not when the coffee has already changed.

Where to bring the machine

Our service points operate in Vilnius, Kaunas, Klaipėda and Šiauliai, and all are open Monday–Friday 9:00–18:00 and closed on weekends. You can bring the machine to the nearest service point or call first for advice – phone numbers and addresses are provided on the contacts page.

If the machine is insured, we can issue a repair report for the insurance company.

What to bring and prepare before coming

Empty the bean container, the grounds container and the water tank
Bring the machine with its power cord
Briefly write down what the machine does and what it no longer does
If the machine is insured, tell us about it in advance
If you are not sure whether to come in, call the nearest service point

How the repair works

Bring the machine or call. Bring the machine to the nearest service point in Vilnius, Kaunas, Klaipėda or Šiauliai, or call first for advice.
Diagnostics. Initial diagnostics costs €10, and the fault is identified within 1–2 business days.
Price and timeframe. The technician tells you what is broken, how much the repair will cost and how long it will take. We agree everything in advance.
Repair. We repair only with your consent. There are no hidden fees.
Pickup with warranty. You collect the repaired machine, and a warranty is provided for the work performed.

Frequently asked questions about coffee machine repair

How much does coffee machine diagnostics cost?

The initial diagnostic costs €10. We tell you the repair price after the diagnostic and agree on it in advance; we repair only with your consent.

How long does it take to identify the fault?

The fault is identified within 1–2 business days. The technician agrees the repair timeframe with you after the diagnostic.

Which manufacturers’ coffee machines do you repair?

We repair machines by DeLonghi, Saeco, Jura, Philips, Siemens, Bosch, Krups and other manufacturers.

Do you provide a warranty for the repair?

Yes, a warranty is provided for the repair work performed. We will explain the warranty terms when we hand back the machine.

Can you issue a repair report for insurance?