The faults are listed starting with the most common. You can check some of them yourself, but if that doesn’t work, it is better not to attempt a repair yourself and to bring the phone in.
01diagnostics 10 €
The phone screen is broken
WhyMost often the phone has been dropped on a hard surface. Even if the screen still displays an image, cracks can spread and the touch layer may later start to respond inaccurately.
Check it yourselfCheck whether the phone is covered by insurance. Do not touch the screen with wet hands and do not try to pull off glass shards yourself.
What we doWe replace the broken screen. Before the work we carry out diagnostics, because after a drop other parts are sometimes damaged too.
02diagnostics 10 €
The phone does not charge or charges slowly
WhyThe most common cause is a faulty, broken or clogged charging port. Sometimes the cable or charger is to blame.
Check it yourselfTry a different cable and charger. Check whether there is dust in the port, and if there is, carefully clean it with a wooden toothpick, not a metal object.
What we doWe repair broken ports and replace parts. There is plenty of „do it yourself“ advice online, but it often only makes the fault worse.
03diagnostics 10 €
The phone fell into water or had liquid spilled on it
WhyLiquid gets onto the board and causes a short circuit and corrosion. The damage can be complex, sometimes even irreparable.
Check it yourselfSwitch off the phone, do not charge it and do not try to turn it on to „see“ whether it works. Bring it to a service point as soon as possible.
What we doWe repair phones damaged by liquid. The sooner the repair is carried out, the higher the chance of success.
04diagnostics 10 €
The phone battery drains quickly
WhyThis can be due to natural battery wear or to the many apps running on the phone.
Check it yourselfCheck which apps use the most power and turn off the ones you don’t need. For battery care, read the article about batteries.
What we doThe technician inspects the phone and, after diagnostics, suggests suitable solutions.
05diagnostics 10 €
Phone speaker not working
WhyThe phone may „think” that headphones are connected, or the software may have frozen. Sometimes the problem is with the speaker itself.
Check it yourselfCheck the headphone output and restart the phone. Read more about muffled sound in the article.
What we doIf restarting does not help, bring the phone in and you will find out whether the speaker or another part is at fault.
06diagnostics 10 €
Phone overheating
WhyHeat is generated by the screen, the battery and the processor. Brief warming is normal, but if the phone gets hot very often, that is already a problem. Read more in the article about overheating.
Check it yourselfDo not use the phone while it is charging, take off a thick case and do not leave it in the sun.
What we doIf the phone overheats too much, it is better not to wait and to bring it in for diagnostics as soon as possible.
07diagnostics 10 €
Phone button not working
WhyMost often the cause is software or an incompatible app that can affect how the buttons work.
Check it yourselfRestart the phone and see whether everything has returned to normal.
What we doIf restarting does not help, the technician checks whether the problem is software-related or the button is damaged, and then reinstalls the software or repairs the components.
