What to do if your phone freezes

If your phone is stuck, you should first force a restart. To restart iPhone , press and quickly release the Volume Up button, then press and quickly release the Volume Down button, then hold down the Side button until the Apple logo appears on the screen. "Android phones can usually be force-restarted by pressing and holding down the power button for 10 seconds.

If the restart fails, try resetting your phone to factory settings. This will erase all the data on your phone, but should restore it to a working state. If you're using an iPhone, go to Settings > Basic > Restore and select the option to erase all content and settings. For Android phones, go to "Settings" > "Restore to factory settings" or "Restore phone". Before resetting your phone, make sure you've backed up all the data stored on your phone so you can restore it later.

After restarting or resetting your phone, be sure to download updates, if available. These updates often contain important bug fixes that can prevent your phone from getting stuck again. On your iPhone, go to Settings > Home > Update and download any available updates. On Android devices, open the app and look for the "My apps and games" section to find and install updates.

If restarting and resetting your phone doesn't help, then try connecting it to a computer and running some diagnostic tests. You can download special software for this purpose or take your device to a repair shop specialising in mobile devices. The technicians there should be able to identify the problem and suggest solutions.

Whatever you do, it's important to remember that prevention is better than any treatment. Keep your mobile device up-to-date with the latest software and back up your data regularly to avoid any future problems caused by it getting stuck. With proper care, your phone should keep running smoothly for years to come.